Home > About Ford > Newsroom > 2019 > Voluntary Field Service Action Issued for Certain Ranger Vehicles to Replace Takata Driver and Passenger Frontal Airbag Module
Voluntary Field Service Action Issued for Certain Ranger Vehicles to Replace Takata Driver and Passenger Frontal Airbag Module
26/09/19

Ford is issuing a voluntary field service action for certain 2003-2011 Model Year Ranger vehicles to replace the Takata airbag inflators in front driver and passenger Takata airbags which utilise non-desiccated Phase-Stabilised Ammonium Nitrate (PSAN) propellant (Affected Takata Inflators).

Where affected Takata Airbag inflators have been fitted, FMCSA has authorised Ford Dealers to replace the front driver airbag inflator and/or front passenger airbag inflator free of charge (parts and labor) under the terms of this program. The time needed for this repair is less than a day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

Ford is issuing a voluntary field service action for certain 2003-2011 Model Year Ranger vehicles to replace the Takata airbag inflators in front driver and passenger Takata airbags which utilise non-desiccated Phase-Stabilised Ammonium Nitrate (PSAN) propellant (Affected Takata Inflators).

Where affected Takata Airbag inflators have been fitted, FMCSA has authorised Ford Dealers to replace the front driver airbag inflator and/or front passenger airbag inflator free of charge (parts and labor) under the terms of this program. The time needed for this repair is less than a day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

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Q. What exactly is the issue with this recall?

A.  Ford is issuing a voluntary safety recall for certain 2003-2011 Model Year Courier and Ranger vehicles to replace the Takata airbag inflators in front driver and passenger Takata airbags which utilise non-desiccated Phase-Stabilised Ammonium Nitrate (PSAN) propellant (Affected Takata Inflators).

Q. Have there been any fires, accidents, or injuries related to this condition?

A.  There have been no reports globally of any cases of inflator rupture in the vehicles included in this voluntary recall.

Q. What is the root cause?

A. Takata determined that a defect related to motor vehicle safety may arise in some non-desiccated ammonium nitrate inflators due to propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures and high temperature cycling. Testing and analyses conducted by Takata and by independent entities have found that there are wide differences in the time periods in which propellant degradation takes place. The propellant degradation varies in different climate zones, in different vehicle makes and models, and in different inflator and propellant configurations.

Q.  Why Ford issue this recall now?

A.  Ford has been continuing extensive testing with subject matter experts, and conducting highly technical peer analysis, to assess the extended long-term performance of this specific inflator model.  Ford agrees with global experts that the propellant in Affected Takata Inflators may degrade over time, therefore conducting this action at this time will protect our customers now and in the future.

Q.  What vehicles are affected?

A. Affected vehicles include:

2003-2011 MY Courier and Ranger vehicles built in Silverton (South Africa) plant from 2 February 2004 through 1 October 2011.

Q.  How many vehicles are affected?

A.  There are approximately 80 000 vehicles affected in Southern Africa.  

Q.  What is the expected repair?

A.  Dealers will check for the presence of driver and front passenger frontal airbags, and replace the Affected Takata Inflators or the entire airbag modules at no cost to the customer.

Q.  You’ve been saying up until now that Ford wasn’t affected but you have Takata inflators – were you lying to consumers?

A.  Ford cares about the safety of our customers. The proposed voluntary recall is to ensure the safety of our customers’ vehicles now and in the future.  Ford agrees with the global experts that the propellant in Affected Takata Inflators may degrade over time, therefore conducting this action at this time will protect our customers now and in the future. There have been no reports globally of any cases of inflator rupture in the vehicles included in this voluntary recall.

Q.  Why would one lot of inflators perform differently than another?

A.   Testing and analyses conducted by Takata, Ford, and by independent entities have found that there are wide differences in the time periods in which inflator propellant degradation takes place. The propellant degradation varies in different climate zones, in different vehicle makes and models, and in different inflator and propellant configurations.

Q.  Does the new Ranger have Takata airbags?        

A.  No. The all-new (2012 MY) Ranger which was launched in 2011 is equipped with inflators from (Autoliv/TRW).

Q.  Why does it take you so long to identify and remedy issues?

A.   When a technical issue comes to light, it takes time to diagnose the problem, develop a solution and provide that fix to the customer.

Q.  When did you become aware of this issue?

A.   Our decisions are driven by the available data and we move quickly on behalf of our customers when we determine a safety recall is needed.  In this case, Ford decided earlier this year to launch this voluntary recall and has been making preparations since then to ensure a well-executed recall. 

Q.   Are parts available? If not, how long should customers be prepared to wait?

A.   Yes. We currently have parts available to order. Please schedule an appointment with your dealer in advance.

Q.  Are the vehicles included in this recall safe to drive? What will you tell customers if you don’t have replacement parts available?

A.  There have been no reports globally of any cases of inflator rupture in the vehicles included in this voluntary recall. Even though the risk of these particular airbag inflators rupturing is very low, it is still important to acknowledge, and thus we are urging customers to have them replaced as soon as possible to help ensure their safety and peace of mind. 

Q.  What is Ford’s reference number for this recall?

A.  The Ford reference number for this recall is 19S06.

Q.  How long will it take for customers to get the parts replaced?

A.  The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, dealers may need customer vehicles for a longer period of time. Please schedule an appointment with your dealer in advance.

Q.  What is your recall process?

A.   We take the safety of our customers very seriously. While we continuously evaluate our processes for potential improvements, we are confident in our current methods for quickly identifying and addressing potential vehicle issues. [If pressed: Our decisions are driven by the data available. When the data indicates a safety recall is needed, we move quickly on behalf of our customers. Sometimes the data provides a clear indication that an action is needed. Other issues can only be identified after detailed reviews of volumes of data that evolves over time.]

Q.  Why did you conduct a recall in Australia earlier, but have not made any decisions about other markets until now?

A.  In Australia, we supported and complied with a compulsory recall issued by the Australian government for all vehicles fitted with frontal driver and passenger airbags manufactured by Takata, regardless of failure reports.

Q.  Why hasn’t Ford conducted a recall of these vehicles when Mazda launched one for its vehicles that are equipped with the same inflator?

A.   There have been no reports globally of any cases of inflator rupture in the vehicles included in this voluntary recall. Ford is continuing extensive testing with subject matter experts, and conducting highly technical peer analysis, to assess the long-term performance of the specific inflator models fitted to Ford vehicles.  We have issued this voluntary recall to offer a peace of mind to our customers.

Q.   Are you worried what this recall will do to your reputation?

A.    We recognize the inconvenience recalls cause our customers. Yet customers also know these actions help ensure their safety and improve quality and customer satisfaction. We are absolutely committed to launching products with top quality and addressing issues when we see them.

Q.   How much is this recall costing Ford?

A.   We do not disclose costs on such actions.

Q.   When do you expect to complete this voluntary recall?

A.    Ford has sufficient parts available to repair any vehicle that is brought in for repair. We rely on customer responses and accuracy of vehicle owner data in order to complete this recall as soon as possible. 

 

For more information

Customers can contact their nearest dealer or Ford Customer Service directly at 0860 011 022 or CRC3@ford.com

Q. What exactly is the issue with this recall?

A.  Ford is issuing a voluntary safety recall for certain 2003-2011 Model Year Courier and Ranger vehicles to replace the Takata airbag inflators in front driver and passenger Takata airbags which utilise non-desiccated Phase-Stabilised Ammonium Nitrate (PSAN) propellant (Affected Takata Inflators).

Q. Have there been any fires, accidents, or injuries related to this condition?

A.  There have been no reports globally of any cases of inflator rupture in the vehicles included in this voluntary recall.

Q. What is the root cause?

A. Takata determined that a defect related to motor vehicle safety may arise in some non-desiccated ammonium nitrate inflators due to propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures and high temperature cycling. Testing and analyses conducted by Takata and by independent entities have found that there are wide differences in the time periods in which propellant degradation takes place. The propellant degradation varies in different climate zones, in different vehicle makes and models, and in different inflator and propellant configurations.

Q.  Why Ford issue this recall now?

A.  Ford has been continuing extensive testing with subject matter experts, and conducting highly technical peer analysis, to assess the extended long-term performance of this specific inflator model.  Ford agrees with global experts that the propellant in Affected Takata Inflators may degrade over time, therefore conducting this action at this time will protect our customers now and in the future.

Q.  What vehicles are affected?

A. Affected vehicles include:

2003-2011 MY Courier and Ranger vehicles built in Silverton (South Africa) plant from 2 February 2004 through 1 October 2011.

Q.  How many vehicles are affected?

A.  There are approximately 80 000 vehicles affected in Southern Africa.  

Q.  What is the expected repair?

A.  Dealers will check for the presence of driver and front passenger frontal airbags, and replace the Affected Takata Inflators or the entire airbag modules at no cost to the customer.

Q.  You’ve been saying up until now that Ford wasn’t affected but you have Takata inflators – were you lying to consumers?

A.  Ford cares about the safety of our customers. The proposed voluntary recall is to ensure the safety of our customers’ vehicles now and in the future.  Ford agrees with the global experts that the propellant in Affected Takata Inflators may degrade over time, therefore conducting this action at this time will protect our customers now and in the future. There have been no reports globally of any cases of inflator rupture in the vehicles included in this voluntary recall.

Q.  Why would one lot of inflators perform differently than another?

A.   Testing and analyses conducted by Takata, Ford, and by independent entities have found that there are wide differences in the time periods in which inflator propellant degradation takes place. The propellant degradation varies in different climate zones, in different vehicle makes and models, and in different inflator and propellant configurations.

Q.  Does the new Ranger have Takata airbags?        

A.  No. The all-new (2012 MY) Ranger which was launched in 2011 is equipped with inflators from (Autoliv/TRW).

Q.  Why does it take you so long to identify and remedy issues?

A.   When a technical issue comes to light, it takes time to diagnose the problem, develop a solution and provide that fix to the customer.

Q.  When did you become aware of this issue?

A.   Our decisions are driven by the available data and we move quickly on behalf of our customers when we determine a safety recall is needed.  In this case, Ford decided earlier this year to launch this voluntary recall and has been making preparations since then to ensure a well-executed recall. 

Q.   Are parts available? If not, how long should customers be prepared to wait?

A.   Yes. We currently have parts available to order. Please schedule an appointment with your dealer in advance.

Q.  Are the vehicles included in this recall safe to drive? What will you tell customers if you don’t have replacement parts available?

A.  There have been no reports globally of any cases of inflator rupture in the vehicles included in this voluntary recall. Even though the risk of these particular airbag inflators rupturing is very low, it is still important to acknowledge, and thus we are urging customers to have them replaced as soon as possible to help ensure their safety and peace of mind. 

Q.  What is Ford’s reference number for this recall?

A.  The Ford reference number for this recall is 19S06.

Q.  How long will it take for customers to get the parts replaced?

A.  The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, dealers may need customer vehicles for a longer period of time. Please schedule an appointment with your dealer in advance.

Q.  What is your recall process?

A.   We take the safety of our customers very seriously. While we continuously evaluate our processes for potential improvements, we are confident in our current methods for quickly identifying and addressing potential vehicle issues. [If pressed: Our decisions are driven by the data available. When the data indicates a safety recall is needed, we move quickly on behalf of our customers. Sometimes the data provides a clear indication that an action is needed. Other issues can only be identified after detailed reviews of volumes of data that evolves over time.]

Q.  Why did you conduct a recall in Australia earlier, but have not made any decisions about other markets until now?

A.  In Australia, we supported and complied with a compulsory recall issued by the Australian government for all vehicles fitted with frontal driver and passenger airbags manufactured by Takata, regardless of failure reports.

Q.  Why hasn’t Ford conducted a recall of these vehicles when Mazda launched one for its vehicles that are equipped with the same inflator?

A.   There have been no reports globally of any cases of inflator rupture in the vehicles included in this voluntary recall. Ford is continuing extensive testing with subject matter experts, and conducting highly technical peer analysis, to assess the long-term performance of the specific inflator models fitted to Ford vehicles.  We have issued this voluntary recall to offer a peace of mind to our customers.

Q.   Are you worried what this recall will do to your reputation?

A.    We recognize the inconvenience recalls cause our customers. Yet customers also know these actions help ensure their safety and improve quality and customer satisfaction. We are absolutely committed to launching products with top quality and addressing issues when we see them.

Q.   How much is this recall costing Ford?

A.   We do not disclose costs on such actions.

Q.   When do you expect to complete this voluntary recall?

A.    Ford has sufficient parts available to repair any vehicle that is brought in for repair. We rely on customer responses and accuracy of vehicle owner data in order to complete this recall as soon as possible. 

 

For more information

Customers can contact their nearest dealer or Ford Customer Service directly at 0860 011 022 or CRC3@ford.com