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MD of Ford SA addresses COVID-19 (Coronavirus) concerns |Ford SA

Covid-19 Announcement

Dear Customer,

As COVID-19 restrictions have been lifted to Alert Level 1 and in line with the Department of Trade, Industry and Competition (DTIC) regulations gazetted on 18 September 2020, Ford Motor Company of Southern Africa (FMCSA) has confirmed that its nationwide dealers are open for business with an absolute priority to ensure a safe and sanitary environment for all Ford customers and dealership employees.

We continue to plan and act accordingly to provide safe, efficient, and convenient services and customer care through our Ford dealers. New and enhanced tools, processes and policies have been implemented across the Ford dealer network that are designed to mitigate potential risks and provide peace of mind to anyone visiting a Ford dealer. Additionally, FMCSA has provided guidelines on personal protective equipment to all Ford dealers to ensure they can meet all health and hygiene requirements of the new policies.

Dear Customer,

As COVID-19 restrictions have been lifted to Alert Level 1 and in line with the Department of Trade, Industry and Competition (DTIC) regulations gazetted on 18 September 2020, Ford Motor Company of Southern Africa (FMCSA) has confirmed that its nationwide dealers are open for business with an absolute priority to ensure a safe and sanitary environment for all Ford customers and dealership employees.

We continue to plan and act accordingly to provide safe, efficient, and convenient services and customer care through our Ford dealers. New and enhanced tools, processes and policies have been implemented across the Ford dealer network that are designed to mitigate potential risks and provide peace of mind to anyone visiting a Ford dealer. Additionally, FMCSA has provided guidelines on personal protective equipment to all Ford dealers to ensure they can meet all health and hygiene requirements of the new policies.

Here are the initiatives and safeguards we are offering

Here are the initiatives and safeguards we are offering

Vehicle Service & Sales

All our dealerships are now operating with their full staff complement, and on-site customer interaction is allowed.

Vehicle Service & Sales

All our dealerships are now operating with their full staff complement, and on-site customer interaction is allowed.

General Actions & Requirements

Strict social distancing guidelines and mandatory wearing of face masks is still required at our dealerships, including daily screening for Covid-19 symptoms for all staff.

General Actions & Requirements

Strict social distancing guidelines and mandatory wearing of face masks is still required at our dealerships, including daily screening for Covid-19 symptoms for all staff.

Vehicle Sanitation

All vehicles will be meticulously sanitised after any service visit, and following all test drives. Vehicles on the sales floor will be regularly disinfected, and the dealers will use recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.

Vehicle Sanitation

All vehicles will be meticulously sanitised after any service visit, and following all test drives. Vehicles on the sales floor will be regularly disinfected, and the dealers will use recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.

Additional and enhanced safety measures that Ford dealers across South Africa are implementing include:

  • Anyone entering a Ford dealership, including all dealer employees, contractors, and customers, will have their temperature checked with no-touch infrared thermometers, and are required to wear a face mask at all times.
  • The dealership layout, including customer waiting areas, have been reorganised to ensure appropriate social distancing. Shaking hands is not allowed.
  • Hand sanitiser dispensers are available across the dealerships, particularly in high visibility and high traffic areas.
  • If an employee is experiencing any flu-like symptoms, they will be asked to promptly seek medical advice and return only when free of symptoms.

Additional and enhanced safety measures that Ford dealers across South Africa are implementing include:

  • Anyone entering a Ford dealership, including all dealer employees, contractors, and customers, will have their temperature checked with no-touch infrared thermometers, and are required to wear a face mask at all times.
  • The dealership layout, including customer waiting areas, have been reorganised to ensure appropriate social distancing. Shaking hands is not allowed.
  • Hand sanitiser dispensers are available across the dealerships, particularly in high visibility and high traffic areas.
  • If an employee is experiencing any flu-like symptoms, they will be asked to promptly seek medical advice and return only when free of symptoms.
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Will Ford Credit be offering any form of payment relief to its customers during this lockdown period?

If you are a Ford Credit customer who has been financially impacted by Covid-19, we are here to help. Personal and Business customers who have been directly impacted by the impact of Covid-19 should call us on 0860 667 667'

Will Ford Credit be offering any form of payment relief to its customers during this lockdown period?

If you are a Ford Credit customer who has been financially impacted by Covid-19, we are here to help. Personal and Business customers who have been directly impacted by the impact of Covid-19 should call us on 0860 667 667'