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MD of Ford SA addresses COVID-19 (Coronavirus) concerns |Ford SA

Covid-19 Announcement

Dear Customer,

As COVID-19 restrictions have been lifted to Alert Level 4 and in line with the Department of Trade, Industry and Competition (DTIC) regulations gazetted on 12 May 2020, Ford Motor Company of Southern Africa (FMCSA) has confirmed that its nationwide dealers are beginning to open for business with an absolute priority to ensure a safe and sanitary environment for all Ford customers and dealership employees.

We are planning and acting accordingly to provide safe, efficient, and convenient services and customer care through a number of our Ford dealers. New and enhanced tools, processes and policies have been implemented across the Ford dealer network that are designed to mitigate potential risks and provide peace of mind to anyone visiting a Ford dealer. Additionally, FMCSA has provided guidelines on personal protective equipment to all Ford dealers to ensure they can meet all health and hygiene requirements of the new policies.

The health and safety of our Ford customers and entire dealership team is our highest priority, and we will gradually be restoring our sales and service capabilities in line with the DTIC directives.


Here are the initiatives and safeguards we are offering during Phase 1

Dear Customer,

As COVID-19 restrictions have been lifted to Alert Level 4 and in line with the Department of Trade, Industry and Competition (DTIC) regulations gazetted on 12 May 2020, Ford Motor Company of Southern Africa (FMCSA) has confirmed that its nationwide dealers are beginning to open for business with an absolute priority to ensure a safe and sanitary environment for all Ford customers and dealership employees.

We are planning and acting accordingly to provide safe, efficient, and convenient services and customer care through a number of our Ford dealers. New and enhanced tools, processes and policies have been implemented across the Ford dealer network that are designed to mitigate potential risks and provide peace of mind to anyone visiting a Ford dealer. Additionally, FMCSA has provided guidelines on personal protective equipment to all Ford dealers to ensure they can meet all health and hygiene requirements of the new policies.

The health and safety of our Ford customers and entire dealership team is our highest priority, and we will gradually be restoring our sales and service capabilities in line with the DTIC directives.


Here are the initiatives and safeguards we are offering during Phase 1

Vehicle Service & Sales

The phased-in approach for vehicle sales and service commences from 13 to 23 May, and allows for dealers to operate with up to 30-percent of its employees. 

Service customers should contact their Ford dealer to make bookings, and they will be accommodated at the first available opportunity. We acknowledge that there will be an extensive backlog due to the seven-week lockdown, we are working closely with the dealers to minimise this and expedite the servicing of vehicles. 

Our parts distribution centre is already up and running and supporting our dealers.

Vehicle sales must be done remotely via online platforms or telephonically where possible, test drives will be conducted by appointment only, and home delivery of vehicles is required.

Vehicle Service & Sales

The phased-in approach for vehicle sales and service commences from 13 to 23 May, and allows for dealers to operate with up to 30-percent of its employees. 

Service customers should contact their Ford dealer to make bookings, and they will be accommodated at the first available opportunity. We acknowledge that there will be an extensive backlog due to the seven-week lockdown, we are working closely with the dealers to minimise this and expedite the servicing of vehicles. 

Our parts distribution centre is already up and running and supporting our dealers.

Vehicle sales must be done remotely via online platforms or telephonically where possible, test drives will be conducted by appointment only, and home delivery of vehicles is required.

General Actions & Requirements

Strict social distancing guidelines and mandatory wearing of face masks is required throughout Alert Level 4, including daily screening for COVID-19 symptoms for all staff. During Alert Level 4, all visitors and customers are also required to wear a face mask and must sign a register, and no children are permitted access to dealerships.

General Actions & Requirements

Strict social distancing guidelines and mandatory wearing of face masks is required throughout Alert Level 4, including daily screening for COVID-19 symptoms for all staff. During Alert Level 4, all visitors and customers are also required to wear a face mask and must sign a register, and no children are permitted access to dealerships.

Vehicle Sanitation

All vehicles will be meticulously sanitised after any service visit, and following all test drives. Vehicles on the sales floor will be regularly disinfected, and the dealers will use recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.

Vehicle Sanitation

All vehicles will be meticulously sanitised after any service visit, and following all test drives. Vehicles on the sales floor will be regularly disinfected, and the dealers will use recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.

Here are the initiatives and safeguards we are offering during Phase 2

Here are the initiatives and safeguards we are offering during Phase 2

Vehicle Service & Sales

From 25 May to 6 June, dealerships will operate with up to 60-percent of their employees. Limited customers will be allowed to enter dealerships under very strict hygiene and social distancing guidelines, and remote vehicle sales will continue for customers with access to online services.

Vehicle Service & Sales

From 25 May to 6 June, dealerships will operate with up to 60-percent of their employees. Limited customers will be allowed to enter dealerships under very strict hygiene and social distancing guidelines, and remote vehicle sales will continue for customers with access to online services.

General Actions & Requirements

Strict social distancing guidelines and mandatory wearing of face masks is required throughout Alert Level 4, including daily screening for COVID-19 symptoms for all staff. During Alert Level 4, all visitors and customers are also required to wear a face mask and must sign a register, and no children are permitted access to dealerships.

General Actions & Requirements

Strict social distancing guidelines and mandatory wearing of face masks is required throughout Alert Level 4, including daily screening for COVID-19 symptoms for all staff. During Alert Level 4, all visitors and customers are also required to wear a face mask and must sign a register, and no children are permitted access to dealerships.

Vehicle Sanitation

On-site pick-ups and deliveries of fully sanitised cars will be allowed under strict hygiene conditions, with an option of home delivery if possible. Vehicles on the sales floor will be regularly disinfected, and the dealers will use recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.

Vehicle Sanitation

On-site pick-ups and deliveries of fully sanitised cars will be allowed under strict hygiene conditions, with an option of home delivery if possible. Vehicles on the sales floor will be regularly disinfected, and the dealers will use recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.

Here are the initiatives and safeguards we are offering during Phase 3

Here are the initiatives and safeguards we are offering during Phase 3

Vehicle Service & Sales

From 8 June until Alert Level 4 is lifted, allows dealerships to operate with its full staff complement. On-site customer contact will be allowed but should be kept to a minimum.

Vehicle Service & Sales

From 8 June until Alert Level 4 is lifted, allows dealerships to operate with its full staff complement. On-site customer contact will be allowed but should be kept to a minimum.

General Actions & Requirements

Strict social distancing guidelines and mandatory wearing of face masks is required throughout Alert Level 4, including daily screening for COVID-19 symptoms for all staff.

General Actions & Requirements

Strict social distancing guidelines and mandatory wearing of face masks is required throughout Alert Level 4, including daily screening for COVID-19 symptoms for all staff.

Vehicle Sanitation

All vehicles will be meticulously sanitised after any service visit, and following all test drives. Vehicles on the sales floor will be regularly disinfected, and the dealers will use recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.

Vehicle Sanitation

All vehicles will be meticulously sanitised after any service visit, and following all test drives. Vehicles on the sales floor will be regularly disinfected, and the dealers will use recommended cleaning products and procedures to ensure that vehicles are clean and safe when returned to customers.

Additional and enhanced safety measures that Ford dealers across South Africa are implementing include:

  • Anyone entering a Ford dealership, including all dealer employees, contractors, and customers, will have their temperature checked with no-touch infrared thermometers, and is required to wear a face mask at all times
  • The dealership layout/floor plan, including customer waiting areas, will be re-organized to ensure appropriate social distancing. Shaking hands will not be allowed
  • Hand sanitizer dispensers will be available across the dealerships, particularly in high visibility and high traffic areas
  • If an employee is experiencing any flu-like symptoms, he or she will be asked to promptly seek medical advice and return only when/if free of symptoms

Additional and enhanced safety measures that Ford dealers across South Africa are implementing include:

  • Anyone entering a Ford dealership, including all dealer employees, contractors, and customers, will have their temperature checked with no-touch infrared thermometers, and is required to wear a face mask at all times
  • The dealership layout/floor plan, including customer waiting areas, will be re-organized to ensure appropriate social distancing. Shaking hands will not be allowed
  • Hand sanitizer dispensers will be available across the dealerships, particularly in high visibility and high traffic areas
  • If an employee is experiencing any flu-like symptoms, he or she will be asked to promptly seek medical advice and return only when/if free of symptoms
covid19_contact

Frequently Asked Questions

Frequently Asked Questions

  • My Service Plan is About to Expire?

    My Service Plan is About to Expire?

    All Ford vehicles with an expiring Service Plan which required a scheduled service to be performed between 1 March and 31 May 2020 will receive extended support of an additional two months. This is valid on all Ford Protect Extended Products* as well as all Ford Inclusive Service Plans, and is applicable from 1 June until 31 July 2020, to ensure that customers are able to complete the required services once dealer operations resume (*excludes Ford Protect Extended Warranty).

    All Ford vehicles with an expiring Service Plan which required a scheduled service to be performed between 1 March and 31 May 2020 will receive extended support of an additional two months. This is valid on all Ford Protect Extended Products* as well as all Ford Inclusive Service Plans, and is applicable from 1 June until 31 July 2020, to ensure that customers are able to complete the required services once dealer operations resume (*excludes Ford Protect Extended Warranty).

  • My Vehicle Warranty is About to Expire?

    My Vehicle Warranty is About to Expire?

    For those customers who were prevented from scheduling warranty repairs during the COVID-19 crisis before their warranty coverage lapsed (between 1 March and 31 May 2020), Ford and its dealers are giving them a reasonable opportunity to receive the intended benefits of their warranty. Customers should contact their dealer to make an appointment for the repair. Ford and its dealers will give customers a reasonable opportunity to receive the intended benefits of their warranties.

    For those customers who were prevented from scheduling warranty repairs during the COVID-19 crisis before their warranty coverage lapsed (between 1 March and 31 May 2020), Ford and its dealers are giving them a reasonable opportunity to receive the intended benefits of their warranty. Customers should contact their dealer to make an appointment for the repair. Ford and its dealers will give customers a reasonable opportunity to receive the intended benefits of their warranties.

  • Will Ford Credit be offering any form of payment relief to its customers during this lockdown period?

    Will Ford Credit be offering any form of payment relief to its customers during this lockdown period?

    If you are a Ford Credit customer financially impacted by Covid-19, we are here to help. Qualifying Ford Credit Personal and Business customers who have been directly impacted by the impact of Covid-19 can request a payment deferral. Click here

    If you are a Ford Credit customer financially impacted by Covid-19, we are here to help. Qualifying Ford Credit Personal and Business customers who have been directly impacted by the impact of Covid-19 can request a payment deferral. Click here

  • What do I do if I have a breakdown?

    What do I do if I have a breakdown?

    The AA continues to provide Roadside Assistance to Ford customers during the 21-day period – for customers with active Roadside Assistance, which is valid for three years from the date of purchase of a new vehicle. Should the AA be called out, they will dispatch a recovery unit to assist the customer and recover the vehicle in question. The AA will move the client to a place of safety or to their home, which ever is closer. The client may choose to leave their vehicle at their homes until the ban is lifted. The client may also choose to have the vehicle moved to the AA depot where it will remain until the ban is lifted. Depending on the duration of the ban, and if the depot is full, the client and vehicle will be delivered to their homes. The AA can be contacted on 0861 150 250.

    The AA continues to provide Roadside Assistance to Ford customers during the 21-day period – for customers with active Roadside Assistance, which is valid for three years from the date of purchase of a new vehicle. Should the AA be called out, they will dispatch a recovery unit to assist the customer and recover the vehicle in question. The AA will move the client to a place of safety or to their home, which ever is closer. The client may choose to leave their vehicle at their homes until the ban is lifted. The client may also choose to have the vehicle moved to the AA depot where it will remain until the ban is lifted. Depending on the duration of the ban, and if the depot is full, the client and vehicle will be delivered to their homes. The AA can be contacted on 0861 150 250.

  • Is Ford Customer Care still running?

    Is Ford Customer Care still running?

    Yes, our Customer Care Centre will be operating throughout the lockdown period, from 08:00 to 17:00 Monday to Friday. The call centre can be contacted on 0860 011 022 or fordcrc2@ford.com.

    Yes, our Customer Care Centre will be operating throughout the lockdown period, from 08:00 to 17:00 Monday to Friday. The call centre can be contacted on 0860 011 022 or fordcrc2@ford.com.