Why am I unable to download the FordPass^™ app?

If the FordPass app is not shown in Play Store™/App Store^®, check the country in Play Store/App Store settings and change the country accordingly.

If you are unable to download the app to your device, a few common reasons for this could be due to:

1. Your device (iPhone^®, iPad, or iPod) does not have enough storage space for the update/download.
2. Please delete unused apps and try again. 
3. You may be experiencing network/internet connection issues. 
4. Check your cellular strength and or Wi-Fi connection.
   • Wi-Fi connection 
     • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
     • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
   • Cellular connection 
     • If cellular data is turned off, turn cellular data on and attempt to connect.
     • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
5. Power off your device for 30 - 60 seconds. 
6. Turn on your device.
7. Attempt to download the app.

Note: If you are still unable to download the app, please reach out to your device manufacturer for best assistance.