What if the FordPass™ App is not responsive?

Many common issues with the FordPass app can be solved by trying the troubleshooting tips below:​​​​​​

  1. Ensure your device is compatible with FordPass.
    1. Android™ software requirements
      1. Software version 7.0 and up
    2. iOS software requirements
      1. Software 13.0 or later
      2. Apple Watch 3.0 or later
      3. Compatible with iPhone®, iPad, and iPod touch
  2. Ensure you have the latest version of the FordPass App.
    1. Go to Google Play™ (Android) or App store® (iOS) on your device and find FordPass.
      1. If the update option appears next to the FordPass app, tap update and try using the app again.
      2. If the app shows as up-to-date, continue to troubleshoot using the steps below.
  3. Check your cellular strength and or Wi-Fi connection.
    1. Wi-Fi connection 
      1. If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
      2. If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
    2. Cellular connection 
      1. If cellular data is turned off, turn cellular data on and attempt to connect.
      2. If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
  4. Force close the app. See your device's manual for specific information as instructions may vary.
    1. Android devices
      1. Open your device's Settings.
      2. Select Apps. 
      3. Select FordPass.
      4. Tap the Stop or Force Stop option.
      5. Tap OK to confirm the action.
  5. iOS devices without a Home button
    1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    2. Swipe left or right until you locate FordPass.
    3. Swipe up on the FordPass app.
  6. iOS - devices with a Home button 
    1. Double click the Home button.
    2. Swipe left or right until you locate FordPass.
    3. Swipe up on the FordPass app.
  7. Clear app cache.
    1. Android devices
      1. Open your device's Settings.
      2. Tap Storage.
      3. Select Apps. 
      4. Tap FordPass.
      5. Select the three-dot menu.
      6. Tap Clear Cache.
    2. To clear the cache on your iOS device you will need to uninstall the app, then reinstall it from the App Store.
  8. Log out of the app and log back in. 
    1. Tap Account in the FordPass app.
    2. Scroll down to the bottom of the screen.
    3. Select Log Out.
    4. Tap Log Out to confirm.
  9. Power off your device for 30 - 60 seconds.

If you are still encountering issues, please take note of the screen where the error occurs, for example, Add a VIN, Log In, etc. and select to contact a guide for further assistance.