What will Happen if I Provide Negative Feedback on a Customer Viewpoint Survey?

Your dealer will contact you to discuss and resolve your concerns. After 10 days, a follow-up survey will be sent to establish how your concerns were handled and if they were resolved. This creates a Hot Alert for the dealer to resolve.

What is a Hot Alert?

A Hot Alert is triggered if the customer responds to CVP Snapshot Survey and the response to Any of the Index Questions are Fair or Poor, then a Hot Alert email is sent to the Dealership.

The dealer can only close the Hot Alert once the issue or concern has been resolved. The customer will then receive a follow up survey once this is confirmed.