How do I contact a Ford Guide?

You can email or call a Guide using the Help screen in Ford app®. Ford Guides are available Monday - Friday from 8 a.m. to 5 p.m. to help you.

Contacting Help in the Ford app

Select the drop-down with your Ford app experience for more details on how to contact a Guide for support. 

Ford app 5.X Experience

  1. Log in to the Ford app.
  2. Go to the Account screen.
  3. Select one of the following options:
    • Contact Help
    • Email Help 

Ford app 4.X Experience

  1. Log in to the Ford app.
  2. Go to the Account screen.
  3. Select Help.
  4. Tap on one of the following buttons:
    • Email 
    • Call 

Calling the Support Line:

If you cannot access the Ford app, call 0860 011 022 for support.

More Ford app Information

For more detailed information on Ford app features and functions, visit our Ford app support page and browse by your preferred topic.

Popular FordPass Support Categories

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in Ford app?