How do I manage my messages in the Ford App?
You can read or delete your messages in the Ford app on the Account screen. Unread and new messages have a dot next to them for ease of access. Use the steps below for more details.
Accessing Messages in the Ford App
Choose from the options below to learn how to view or delete messages in the Ford app.
Viewing Messages in the Ford App
To view messages in the Ford app:
- Log in to the Ford app.
- Go to the Account screen.
- Select Messages.
- Tap the respective message you want to view.
Note: Unread messages have a dot at the beginning of the subject line.
Deleting Messages in the Ford App
To delete messages in the Ford app, use the steps below:
To delete a single message:
- Log in to the Ford app.
- Go to the Account screen.
- Select the Messages box.
- Swipe to the left on the message you want to delete.
- Tap the Trash icon.
The message will be removed. You can also open the message and select Delete.
To delete multiple messages:
- Log in to the Ford app.
- Go to the Account screen.
- Select the Messages box.
- Tap Edit in the upper right of the screen.
Check each box next to the messages you want to remove.
Note: To delete the messages in bulk, press the empty box above the message window, then tap Delete.
- Select the Trash icon to delete the messages.
- Tap Delete on the pop-up to confirm your request.
If you need additional assistance, contact Ford app support using the Account > Help options in the Ford app.
The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.