How do I reset my password for the Ford app?

If you forgot your password and need to reset it, access the Ford app login screen by ​​logging out​​ (if you are currently logged in) and complete the steps below. 

  1. Open the Ford app.
  2. Access the login screen.

    Note: Select the Account > Log out options if you are currently logged in.
     
  3. Select Sign In.
  4. Tap Forgot Password?.
  5. Enter your mobile number in the Mobile number field.
  6. Tap Request Code. An sms will be sent to the mobile number associated with your account.
  7. Retrieve the 6-digit code from your sms.
  8. Enter your code in the Verification Code field.

    Important: If more than 10 minutes have passed since you requested the code, you will need to request another one by selecting Send New Code.
     
  9. Click Submit.
  10. Enter your new password in the Password field. The password must contain:
    • Eight or more characters.
    • One special character.
    • One number.
    • One uppercase letter.
    • One lowercase letter.
  11. Tap Submit.

If your reset is successful, you will see a "Password Update Confirmation" screen and receive an email notification. You can now access your Ford accounts using your new password. 

If you are unable to reset your password or experience issues while resetting, contact a Guide for additional assistance. 

Additional Information 

If I remember my current password, how do I change it?

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.