Why am I unable to download the Ford app?

If you are unable to download the app to your device, a few common reasons for this are:

  • Your device not having enough storage space for the update/download. Delete unused apps and try again.
  • You may be experiencing network/internet connection issues. Check your cellular strength and/or Wi-Fi® connection.
    • Wi-Fi connection
      • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
      • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
    • Cellular connection
      • If cellular data is turned off, turn cellular data on and attempt to connect.
      • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
  • Your device may need a power cycle.
    1. Power off your device for 30-60 seconds.
    2. Turn on your device.
    3. Attempt to download the app.

Note: If you are still unable to download the app, reach out to your device manufacturer for further assistance. 

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

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