Why is my activation in progress in the Ford app?
If you requested access to remote commands but received a popup saying your activation is in progress, this could be for a few reasons. Use the options below for more informaiton.
Troubleshooting the Activation in Progress Message
Select the dropdown below that best fits your situation.
You completed all modem activation steps, but an error is causing a delay.
If you have completed all required steps and your activation remains in progress:
- Tap Ok on the popup.
- Go to the Account screen.
- Select Help and contact a customer experience specialist for additional support.
You began the activation process, but you have not responded to the prompt on your in-vehicle screen.
If you have not completed the in-vehicle authorisation steps:
- Tap Ok on the popup.
Accept the activation message on your vehicle screen.
Note: For the full list of activation steps, visit the How do I activate my vehicle's modem using the Ford app? topic.
You requested activation permission for a vehicle, but your request has not been approved.
If you requested vehicle access, your request must be approved before you can move forward.
Tap Continue on the pop-up message, and the Ford app will direct you back to the Home screen. Before you can access the commands, your request has to be accepted by an activated user.
You initiated your modem activation, but after 90 seconds, your status in the Ford app goes back to Activate Vehicle.
After 90 seconds, you can request to activate again. If your status does not change after three attempts, contact a customer experience specialist for escalation.
If the troubleshooting steps are unsuccessful, contact a customer experience specialist using the Account > Contact Help options in the Ford app.
Additional Information
How do I authorise another user in the Ford app?
Why is my activation pending in the Ford app?