Why does my Ford vehicle enter Deep Sleep mode?

Your connected vehicle includes a protective feature known as Deep Sleep mode. Deep Sleep mode is triggered on a connected vehicle to conserve battery power, if it has not been manually started by key within the last 14-days (remote start/stop and lock/unlock do not count for this timing).

Important:

  • Opening your vehicle doors resets the 14-day counter, but does not remove your vehicle from Deep Sleep mode. 
  • A vehicle battery with a charge of 40% or below may cause a vehicle to enter Deep Sleep mode. 
  • Starting your connected vehicle manually with the key, is the only way to exit Deep Sleep mode.
    • The remote start command can start the engine, but it does not engage the transmission.
    • Your vehicle's physical key must be present to put your vehicle in Drive, which then removes it from Deep Sleep mode. 
  • A banner displays in FordPass®* when your vehicle enters Deep Sleep, but there is no advance warning or notice that your vehicle will soon enter Deep Sleep.
  • You will receive a notification in Message Centre of FordPass when your vehicle enters Deep Sleep.

The Following is The Expected Behavior When a Vehicle is in Deep-Sleep Mode:

  • Any data displayed in FordPass is pulled from Ford servers according to the last vehicle connection sync.
  • Vehicle Controls are greyed out (disabled) and the Deep-Sleep banner overlays the top of the Home Landing screen.
  • Vehicle location is not available. Any vehicle location that is displayed is from the last synced location before the vehicle entered Deep-Sleep mode.
  • The Press to Refresh option is disabled.
  • The vehicle cannot be remotely started, locked, or unlocked.

*Use of FordPass is subject to the FordPass Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time). You are responsible for internet access, mobile network data and voice call services required for your use of the FordPass App on your mobile device, including associated fees.  The FordPass App and the FordPass Connect modem can only work when both are connected to the telecommunications network. Ford cannot guarantee FordPass will be fully operational at all times and the App may be unavailable or particular services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device.