Why is my remote start not working in the Ford app?

If remote start fails in the Ford app, ensure the following preconditions are met before you begin to troubleshoot:

  • Remote start must be enabled on your vehicle's instrument cluster. To check your settings:
    1. Locate the directional arrows on your steering wheel.
    2. Navigate to Settings > Vehicle > Remote Start > System.

      Note: Some panels are different and may be listed as Settings > Advance Settings > Vehicle > Remote Start > System. 
       
    3. Set Remote Start to On, which is represented by a checkmark.
  • The hood must be closed.
  • The engine must be turned off.
  • The alarm horn is not sounding off.
  • Your vehicle is in Park mode. 

If all pre-conditions are met and your remote start is still failing:

  1. Restart your smartphone and attempt to remote start again.
  2. Ensure your vehicle is not in Deep Sleep mode.
  3. Check that your vehicle is charged to at least 40% (where applicable).
    • If below 40%, the charge can be restored by driving the vehicle for 1-2 hours at highway speeds.
    • Being below 40% will result in a failed remote start.
  4. Check that your vehicle's doors, boot, hood, and tailgate are not ajar.
    • Having a door ajar will result in a failed start.
    • The Ford app will alert you if one is ajar.

If your remote start commands fail after troubleshooting, contact Ford app support for additional assistance. 

Additional Information

How to extend remote start settings?

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.