How can I contact Ford credit?
Customers are advised to contact us to discuss any financial queries or concerns they may have about their vehicle finance such as:
Our Ford Credit Service Tribe is here to help you.
To help us process your enquiry quickly, please be ready to quote your account number, identity number or business registration number.
All below functions can be resolved on the call:
• Amortization Schedule
• Audit Certificate
• Bank details confirmation
• Border Letter
• Finalization of Accounts
• General Info Calls
• Notice on account (0 days settlement)
• Original Docs (Paid up letter, Dealer stock letter and Natis)
• Restructuring (Capitalization)
• Settlements
• Statements(Monthly and Detailed)
The below functions are actioned by Account Maintenance
• Refunds
• Reallocation of funds
• VAP cancellations
Call us on 0860667667 / 011 501 5038 / 011 229 6901:
Select option 1 for Customer
Option 1 (New application or to follow up on an existing application)
Option 2 (Settlement amount)
Option 3 (Copy of Natis)
Option 4 (Account enquiries) Customers selects this option to speak to an Agent.
Option 5 (Account in arrears or Payment arrangements)
Option 6 (Debt review)
Important: All queries can be sent to fordcredit@geomail.co.za or please call 0860 667 667.
For more information on Ford Credit, please visit our website.
Operating hours
Customer Service line are open weekdays from 08:00 to 18:00
Saturdays from 08:00 to 13:00
Sundays and Public Holidays – Closed