Last week we circulated a communication on the potential security risks to certain Fiesta and EcoSport models, specifically around manipulating the driver’s door, which can ultimately provide access to the cabin if deliberately targeted.
From the 3rd of May 2019, communication will go out to our customers in the form of eDMs and social media posts regarding scheduling of appointments with dealers. It is important to note that the break-ins are not related to a vehicle design or manufacturing fault. The vehicles are therefore not being recalled. However, we recognise that criminals are taking advantage of a vulnerable access point into the vehicles which is why we have worked closely with our Dealer network to offer security upgrades to our customers at below cost.
In many of the reported instances the alarm (if fitted) does not sound when access is gained via the key lock barrel. We have been testing various options that we believe will give customers greater peace of mind.
- The first is a reconfiguration that will ensure the alarm (if existing) will remain active when entry to the vehicle is gained using the key lock on the driver’s door. Customers will need to schedule an appointment with their dealer of choice. They can begin doing this from 06 May. The reconfiguration will take approximately half an hour and there will be a nominal cost to the customer of R155.25 (incl. VAT).
- Customers who require a door lock replacement as a result of their vehicle being tampered with can make an appointment with their dealer and should expect to pay no more than R1199 (incl. VAT). ONLY customers that have had their locks broken should have them replaced.
- For Fiesta Ambiente customers whose vehicles do not have an alarm as standard fitment and would like one fitted as an additional layer of protection, the cost will be approximately R1886 (incl. VAT). We will communicate with customers as soon as this accessory becomes available (it is likely to be the second half of May).
- Finally, we are investigating a security replacement lock accessory that will only allow access via the remote key fob or a non-standard ultra-high security style “Hykee” mechanical key. The accessory has been developed with our team in Europe and can be retrofitted to Fiesta and EcoSport. We will communicate timing and cost with our customers as soon as this accessory becomes available.
Ford and its dealer body are committed to ensuring the highest levels of service and customer satisfaction. We regret any inconvenience caused and invite concerned customers to contact us through our Ford Customer Service department on 0860011022, or through our social media channels.