You are stuck on the road or stuck at home with your keys locked inside the vehicle.

• Ensure vehicle is safely parked.
• Position triangles correctly, if the vehicle has these.
• Lock vehicle.
• Take your membership card or write down numbers showing through clear section of decal on window.
• On locating a phone, call 0861 150 250.
• Give the phone operator your name.
• State the membership number (the vehicle VIN number on the windscreen).
• State what the problem is.
• Where you are and where your vehicle is.

The operator will set in motion the necessary service vehicle to come to your assistance where you are. Go back to your vehicle and wait for assistance to arrive.

If you are not injured, but one or more passengers in your vehicle are:

• Place safety triangles around your vehicle, if available.
• Carry your membership card or note down the number etched on your vehicle’s windows, and, if possible, make your way to the nearest phone.
• Call our toll-free number: 0861 150 250.
• Provide the operator with your name and membership number (or your vehicle’s VIN, located on the windscreen).
• Explain the nature of the injuries.
• Return to your vehicle and wait for assistance to arrive.

If you are injured:

• Ask whoever is on the scene of the accident first to call the AA Mayday number for you (draw attention to the numbers and requirements on the window sticker).

NOTE: Medical Emergency also operates in the case of medical emergencies at home such as poisoning, medical advise, acute sickness or injury.

The Roadside Assistance and Medical Emergency Plan are operational in the following areas: The Republic of South Africa, Swaziland and Lesotho.

Should an injured passenger or driver require repatriation after treatment, this service is extended to people resident in South Africa.

• Roadside Running Repairs
  • Change a flat tyre
  • Home start service
  • Key lock out service
  • Fuel to reach a filling station
• Battery Service Required
  • Test battery and vehicle engine charging system
  • Jump start vehicle
  • Supply and fit a new battery
• Tow-in Service
  • Mechanical breakdown
  • Electric breakdown
  • Collision tow (at customer's or insurer's cost)
• Emergency Rescue
  • Emergency evacuation and transfer to appropriate facility
  • 24 hours emergency hotline
  • Guaranteed hospital admission
  • Relocation after treatment
  • Dispatch of emergency medicine
  • Monitoring and liaison with next of kin
  • Travel companions for minors
  • Repatriation of mortal remains
  • Hazardous chemical information
• Additional Benefits
  • AA technical examinations and advice at preferential rates
  • Legal advice
  • Free Road and touring info and travel maps
  • Accommodation booking services
  • Preferential discounts at travel

Roadside Assistance is valid for a period of four years from date of first registration with no restriction on the kilometers.

1. Important Information FordProtect RSA Plans are offered to you by FordProtect under Ford Motor Company of Southern Africa (Manufacturing)(Pty)Ltd is a registered financial service provider, FSP No. 48173. The information contained on this page is of general nature and does not replace the RSA plans terms and conditions. Please refer to the new vehicle RSA plan terms and conditions booklet and Owner's Guide for full details of cover, terms and conditions and exclusions.

• The information contained in this website is an overview intended for awareness purposes only. Visuals may show specifications, accessories and options not available in South Africa. Left-hand drive models may be shown for illustrations purposes only.

• All information, specifications and illustrations are based on the latest product information available at the time of publication. FMCSA reserves the right to make changes at any time, without notice, to the colours, material, equipment, specifications and models, and is not responsible for typographical errors. Such changes may affect vehicle pricing and vehicle content. All prices shown are recommended retail prices, which are not binding on FMCSA or the Dealer network. The recommended retail price includes VAT and Environment Tax (Environment Tax includes CO₂ Emission Tax and Tyre Tax) but excludes Dealer delivery and related charges.

• The declared fuel consumption and CO₂ emission figures were achieved during technical laboratory testing in accordance with the legislated technical specifications (SANS 20101: 2006 / ECE R101: 2005). Fuel consumption and CO₂ emissions figures are used to compare different vehicle types under uniform conditions and are not necessarily indicative of real-life driving conditions. Note that the actual fuel consumption and emissions levels will depend on many factors including individual driving habits, prevailing conditions and vehicle equipment, condition and use.

• Please contact your nearest approved Dealer or the Customer Relations Centre to confirm specific features, applicable terms and the non-binding retail prices of vehicles recommended by FMCSA in effect at the time of purchase.