How can I book a service online?
To book a Service Online, visit: online booking platform.
Book a service appointment for your Ford at a participating dealer of your choice.
Where do I schedule vehicle service in FordPass®?
Important: This is not a standard feature, and the following pre-conditions must be met:
- Your vehicle must be added to FordPass.
- You must have a Preferred Dealer set in FordPass.
- Your Preferred Dealer must be part of the MyFordJourney.co.za platform.
If the above conditions are met, use the following steps to schedule your service:
- Log in to the FordPass App.
- Navigate to the Home landing page.
- Ensure your correct vehicle is selected.
- Tap the Service tab.
- Select the Schedule Service tile.
- Tap Schedule Service.
- Review the pop-up disclaimer advising of the external website redirect.
- Select OK to continue.
- Select CANCEL to void moving forward.
- Log in to MyFordJourney.
- Select My Vehicles.
- Tap Add Another Vehicle.
- Choose the method to add a vehicle.
- Manually: You will need to enter all the following details in order to add a vehicle to your account:
- Model
- Year
- Variant
- Mileage
- Registration Number
- Registration Number: Enter the Registration Number/Vehicle Plate Number and tap Find My Ford.
- VIN: Enter the Vehicle Identification Number (VIN) and tap Find My Ford.
- Manually: You will need to enter all the following details in order to add a vehicle to your account:
- After adding your vehicle, select Create New Booking.
- Confirm your vehicle and tap Continue.
- Select your dealer.
- Tap Confirm & Continue under the dealer section.
- Choose a service type.
- Standard Service is for general preventative maintenance.
- Maintenance & Repair has various options depending on what is needed.
- Tap Continue.
- Choose a date and time.
- Review the selected details on the Booking Summary screen.
Note: Tap Change next to any section that needs to be modified.
- Tap Confirm Booking. The confirmation screen displays their confirmation number. They also receive a confirmation text message.
Additional Information
How do I cancel or amend an Online Service Booking reservation?
How do I report incorrect Ford Dealership information listed in FordPass?
How Do I Get A Service Quote?
Does Ford Provide Vehicle Repair History On Request?
How Do I Resolve FordPass™ App Issues?