What services are available for Roadside Assistance when using the Ford app?

The following are services available when using the Ford app* for Roadside Assistance:

  • AA Mayday Emergency Medical Rescue Service:
    • A medical rescue service for unforeseen emergencies that occur in the car, at home, at work, or on holiday.
    • AA makes the arrangements and pays for emergency medical transportation. It includes:
      • Emergency evacuation and transfer to the most suitable medical facility, with a refundable deposit of R5000.
      • Relocation after treatment.
      • Liaison with next of kin to keep them informed.
      • Travelling companions for stranded minors.
      • The transfer of emergency medicine and blood.
      • Telephonic medical and travel advice.
      • A rape crisis helpline.
      • Repatriation of mortal remains or local burial.
    • This service is subject to the conditions set by the external service provider, Netcare 911,and comprehensive terms and conditions are available at www.aa.co.za.
    • This service is only available in South Africa, Swaziland, and Lesotho.
  • Flat tyre change
  • Fuel to reach a filling station: The customer is provided 10 litres of fuel to reach the nearest filling station.
  • AA Battery Service, including Mobile Battery Sales:
    • This mobile battery replacement service is available in all road patrol areas.
    • Battery vans carry new AA batteries at competitive prices.
  • Vehicle Locksmith: Ford will not pay for repairs, the replacement of a lock or ignition switch, or the cutting of keys, but they reimburse the customer's cost of calling out a locksmith, up to R438.90 (including value-added tax [VAT]).
  • Road Patrol Roadside Repair:
    • This service is only available in the major metropolitan areas of South Africa.
    • They do not carry spare parts in their vehicles, so where repairs aren’t possible, a tow to the nearest Ford Dealer is arranged.
  • Recovery towing service; electrical and mechanical breakdowns:
    • This service is only free if the vehicle to be towed is near to the Ford Dealer. Otherwise, additional cost is accounted to the customer.
    • Ford can arrange for an AA tow truck or recovery service provider to tow your vehicle to the nearest Ford Dealer if a customer is in an area where AA patrol vans do not operate.
  • 24-Hour Car Hire
    • A Group B vehicle (subject to availability) could be hired so the customer may complete the journey or return home.
    • The cover excludes fuel and toll fees.
    • This service is subject to terms and conditions set by the car hire company. The customer must be in possession of a valid credit card and driver’s license.
  • The following are the pay-on-use services offered by Roadside Assistance:
    • Accident towing
    • Accident Access Service: The AA call centre makes the arrangement for the vehicle to be taken to the closest Ford-approved body repairer.
    • This service is only available within the borders of South Africa.
  • Return to repaired vehicle:
    • Should the driver continue their journey while the vehicle is being repaired, AA pays the reasonable costs (equivalent to hiring a Group B vehicle at AA rates for 24 hours) of returning the driver (or a nominated person) to collect the vehicle once repairs are completed.
    • The customer is not entitled to the service if:
      • The vehicle is not in roadworthy condition.
      • The vehicle is a motor home or large panel van.
      • The vehicle has a gross mass exceeding 3.5 tons.
      • The fault is with a trailer or caravan.
      • The vehicle is already at a place of repair.
  • Overnight accommodation: All costs are from the customer’s own account.

Additional Information

How do I contact Ford Roadside Assistance?

*Ford app enables Connected Services and is available on selected vehicles. Ford app will be enabled at time of vehicle delivery. The Ford app and the Ford app modem can only work when both are connected to the telecommunications network. Ford cannot guarantee the Ford app will always be fully operational, and the app may be unavailable, or services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device. Use of Ford app is subject to the Ford app Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time.).