Why is my vehicle location not working in the FordPass app?

If your vehicle's location is not showing, or the incorrect address is displaying, use the troubleshooting steps below.

Troubleshooting Vehicle Location Issues

Select one of the options below for more details. 

Unable to Locate Your Vehicle

If you are unable to locate your vehicle, ensure your settings are set up correctly:

  • Location Settings: Allow the FordPass app access in your device's location settings.
  • Connectivity Settings: Enable Vehicle Location in your vehicle's Connectivity Settings menu. 

Incorrect Location Showing

If your vehicle's location is incorrect, please contact a Guide for additional assistance. 

If the troubleshooting steps are unsuccessful or your modem is non-communicating, contact a Guide using the Account > Help options in FordPass.

Additional Information 

Why are my remote start commands failing in FordPass?
Why are my lock/unlock commands unsuccessful?