What is the Customer Satisfaction Program tile in the Ford app?

The Customer Satisfaction Program (CSP) tile on the Service landing page of the Ford app^* is an alert provided for applicable Field Service Actions (FSAs), which are important repairs and/or upgrades provided by Ford.

This tile only displays if your vehicle is eligible for an FSA through the CSP. It will not appear for all instances of repair or upgrade.

Potential FSAs include:

• Application upgrades
• Warranty extension (multiple or single repairs)
• Market-specific repairs

Additional Information 

Is there a recall on my Ford vehicle?

*Ford app enables Connected Services and is available on selected vehicles. Ford app will be enabled at time of vehicle delivery. The Ford app and the Ford app modem can only work when both are connected to the telecommunications network. Ford cannot guarantee the Ford app will always be fully operational, and the app may be unavailable, or services interrupted. Ford is not responsible for any limitations of the telecommunications network or your mobile device. Use of Ford app is subject to the Ford app Terms and Privacy Policy available in link above and requires a compatible mobile device, internet access and software (including software updates from time to time.).