What is covered and excluded from Ford Warranty?
There are various warranties available on Ford products. Our goods come with guarantees that cannot be excluded under the Consumer Protection Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.
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Coverage
Ford New Vehicle Warranty 4 years / 120 000 km
This covers the repair or replacement of any parts found to be defective as a result of a manufacturing or material defect within the warranty period. This part will be repaired or replaced free of charge by any authorised dealer, regardless of any changes of vehicle ownership during the Ford New Vehicle Warranty period.
Parts Warranty Dealer fitted 1 year / 20 000 km, Over the counter sale 6 months / 10 000 km (Excluding electrical components)
Authorised Ford Dealers only use original Ford replacement parts for warranty repairs. These parts meet our stringent quality and safety standards, which means the performance and the resale value of your Ford should not be compromised.
Corrosion Protection Warranty 5 years
Your Ford original body is covered against perforation for 5 years (60 months) from the vehicle's warranty commencement date. However, surface rusting caused by scratches or stone chips, isn’t covered and other exclusions apply.
Servicing your vehicle and Warranty
Your Customer Assistance Service and Warranty Guide provides you with the required service intervals and the failure to follow your service intervals may affect your vehicles' powertrain warranty which will affect how claims for your engine, transmission and related components are approved. However Ford has put into place the Wear Check program which would allow your servicing dealership to send an oil sample from the late or missed service for testing which will assist in determining your powertrain warranty status.
For more information on the Wear Check process contact your nearest Ford Dealership.
Exclusions
Items that are not covered
Maintenance costs and wear and tear items, since they do not arise from defects in factory materials or workmanship are not covered by the Ford New Vehicle Warranty, while the minimum maintenance requirements are set out in the Customer Assistance Service and Warranty guide, climatic and operating conditions or driving habits may require the performance of additional or more frequent maintenance services. Please refer to the booklet supplied with the vehicle with regards to Service and Warranty.
The maintenance items, except where they are required as a result of defects in factory materials or workmanship, for which you may be required to pay include but are not limited to:
- Engine tune-up.
- Maintenance servicing of emission control systems devices.
- Cleaning of the fuel system.
- Wheel balance and alignment.
- Adjustment of clutch or brakes.
- Removal of body rattles and squeaks and the general tightening up of components.
- Keypad batteries (where fitted).
- Replacement of items such as oil/fuel/air filters, emission control valves, spark plugs, wiper blades, engine and other belts, hoses , brakes and clutch linings.
- The addition of lubricants.
- Repair/replacement of trim and appearance items.
- Repair/rectification of paint damage, dents, scratches, chips and marks.
- Repair or replacement of tyres.
For further details regarding the Ford New Vehicle Warranties refer to your Customer Assistance Service and Warranty Guide.
Additional Information
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