Ford Protect
We believe in our cars - here's the proof
4 yr/120 000km warranty
Ford Protect
No one knows your Ford like we do.
As a Ford owner, you have access to a wide range of genuine parts and services, so you can enjoy peace-of-mind motoring.
FordProtect offers maintenance, extended roadside assistance, service and warranty products aimed at keeping your vehicle performing safely and to your satisfaction.
From extending your new vehicle warranty to personalising your Ford to suit your lifestyle, Ford has the perfect solution. Your back pocket will thank you too because keeping your Ford in tip-top shape through Ford Service, and by insisting on Genuine Ford Parts and Accessories, you'll enjoy optimum performance while enhancing your vehicle's resale value.
Because you are a valued customer, we at Ford want to provide you with a hassle-free ownership experience, which is why we have tailored-made various plans to ensure the best coverage for you and your Ford.
Select from PremiumCARE, PowertrainCARE or ExtraCARE to get the best plan for your needs.
PremiumCARE
Get the ultimate in car maintenance and repair excellence. PremiumCARE offers a fully transferrable, extended mechanical warranty with over 1000 components covered, and a customisable plan to suit you and your car.
To see all the components covered and more details about the plan, download the full brochure.
PowertrainCARE
Drive your Ford knowing that you’re covered with this plan. PowertrainCARE includes coverage for 29 key components in nine major vehicle systems.
To see all the components covered and more details about the plan, download the full brochure.
ExtraCARE
The most economical way to ensure your car repairs don’t leave a dent in your pocket. ExtraCARE gives you the extra security you need with a 100% transferrable extended mechanical warranty that covers 84 components for new and used vehicles.
To see all the components covered and more details about the plan, download the full brochure.
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Contact Us:
Ford Protect Contact Centre Telephone: 086 111 3624
Ford Protect Contact Centre Email: Ford@blakeconnect.co.za
Disclaimers:
For a copy of the Complaints Procedure and Policy, please download the brochure.
For a copy of the Conflict of Interests Policy please download the brochure.
In the event that you wish to lodge a complaint
In terms of the Codes to FAIS, you must, where possible, submit a complaint in writing. However ito Ford Complaints Policy, the policy holder may call in to the Customer Care no. indicated in this document to Lodge a complaint. The complaint must contain all relevant information and copies of relevant documentation must be attached to the complaint. Policy holder contact details must be provided.
Complaints should be directed to the Ford Complaints Dispute Facilitator – see details below
FORD COMPLAINTS DISPUTE FACILITATOR can be contacted on FORDPRO1@ford.com or via Tel: 012-843-5894
If your complaint remains unresolved, you are entitled to contact one of the following:
Short-term insurance ombudsman
The Ombudsman provides, free of charge, an accessible, informal and speedy dispute resolution process top Warranty holders who have disputes with their insurers where those disputes fall within the Ombudsman’s jurisdiction
Tel. 011 726-8900 Fax: 011 726-5501 Share-call: 0860 726 890
Online: E-mail. info@osti.co.za Web: www.osti.co.za
Physical Address: Sunnyside Office Park, 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
Postal Address: P O Box 32334, Braamfontein, 2017
OR
FAIS Ombudsman
The FAIS Ombudsman’s role is to resolve disputes arising in a procedurally fair, informal, economical and expeditious manner, in the event that the Policy Holder believes that he/she has received inappropriate or incorrect treatment.
Tel. 012 470 9080 Fax: 012 348 3447
Online: E-mail. info@faisombud.co.za Web: www.faisombud.co.za
Physical Address: Sussex Office Park, Ground Floor, Block B; 473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave, Lynnwood, 0081
Postal Address: P.O. Box 74571, Lynwood Ridge, 0040
Contact Us:
Ford Protect Contact Centre Telephone: 086 111 3624
Ford Protect Contact Centre Email: Ford@blakeconnect.co.za
Disclaimers:
For a copy of the Complaints Procedure and Policy, please download the brochure.
For a copy of the Conflict of Interests Policy please download the brochure.
In the event that you wish to lodge a complaint
In terms of the Codes to FAIS, you must, where possible, submit a complaint in writing. However ito Ford Complaints Policy, the policy holder may call in to the Customer Care no. indicated in this document to Lodge a complaint. The complaint must contain all relevant information and copies of relevant documentation must be attached to the complaint. Policy holder contact details must be provided.
Complaints should be directed to the Ford Complaints Dispute Facilitator – see details below
FORD COMPLAINTS DISPUTE FACILITATOR can be contacted on FORDPRO1@ford.com or via Tel: 012-843-5894
If your complaint remains unresolved, you are entitled to contact one of the following:
Short-term insurance ombudsman
The Ombudsman provides, free of charge, an accessible, informal and speedy dispute resolution process top Warranty holders who have disputes with their insurers where those disputes fall within the Ombudsman’s jurisdiction
Tel. 011 726-8900 Fax: 011 726-5501 Share-call: 0860 726 890
Online: E-mail. info@osti.co.za Web: www.osti.co.za
Physical Address: Sunnyside Office Park, 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
Postal Address: P O Box 32334, Braamfontein, 2017
OR
FAIS Ombudsman
The FAIS Ombudsman’s role is to resolve disputes arising in a procedurally fair, informal, economical and expeditious manner, in the event that the Policy Holder believes that he/she has received inappropriate or incorrect treatment.
Tel. 012 470 9080 Fax: 012 348 3447
Online: E-mail. info@faisombud.co.za Web: www.faisombud.co.za
Physical Address: Sussex Office Park, Ground Floor, Block B; 473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave, Lynnwood, 0081
Postal Address: P.O. Box 74571, Lynwood Ridge, 0040
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