Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd (FMCSA) has commenced a Safety Recall relating to certain Ford models built between 2021 and 2025.
FMCSA has identified that in some of the affected vehicles the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs while reversing the vehicle, the rear-view image may be frozen, missing or delayed. A frozen rear-view camera display image while in reverse may create a false representation of where the vehicle is relative to its surroundings, increasing the risk of an accident.
There are 21 736 vehicles affected in Southern Africa (South Africa - 20 693; Botswana - 363; Namibia - 657 and Eswatini/Swaziland - 23).
FMCSA is working to provide software for this repair. When the remedy becomes available, Ford Motor Company will notify the customer via mail to schedule a service appointment with their dealer for repairs to be completed free of charge. The remedy is anticipated to be available in the third quarter of 2025.
Our commitment, together with our dealer partners, is to provide customers with the highest level of service and support.
If customers would like to check if their Ford vehicle is affected by this or any other recall, they can visit www.ford.co.za/support/recalls/ and enter their VIN number in the search bar. Customers can also view recent safety recalls by clicking here.
Customers can also contact Customer Relationship Resolution Centre directly at 0860 011 022 / +2712 843 5824 (international callers) or CRC3@ford.com in the event that they may have any queries regarding this customer service action.