Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd (FMCSA) has commenced a Safety Recall relating to certain Ford models built between 2018 and 2023.
FMCSA has identified that in the affected vehicles, repeated short ignition cycles (time between key on and key off) may, over time, result in an error in the SYNC system that could result in system instability and/or a failure to maintain certain settings between ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. A frozen rear-view camera display image while in reverse may create a false representation of where the vehicle is relative to its surroundings, increasing the risk of an accident.
There are 33 vehicles affected in South Africa.
FMCSA is working to provide a software update in order to repair the concern. When the software update becomes available, FMCSA or a Ford authorised dealer will notify the customer to schedule a service appointment for the software update to be completed free of charge. The software update is anticipated to be available in the third quarter of 2025.
Our commitment, together with our dealer partners, is to provide customers with the highest level of service and support.
If customers would like to check if their Ford vehicle is affected by this or any other recall, they can visit www.ford.co.za/support/recalls/ and enter their VIN number in the search bar. Customers can also view recent safety recalls by clicking here.
Customers can also contact Customer Relationship Resolution Centre directly at 0860 011 022 / +2712 843 5824 (international callers) or CRC3@ford.com in the event that they may have any queries regarding this customer service action.