Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd (FMCSA) has commenced a Safety Recall relating to certain 2022-2026 Model Year Ford Transit and Transit / Tourneo Custom.
In some affected vehicles built with H7 AGM batteries, customers may experience an acidic smell similar to that of rotten eggs inside the cabin of the vehicle, a hissing sound, or visible gas venting from the battery. Additionally, the seat area may feel unusually warm.
Under normal operating conditions, an Absorbent Glass Mat (AGM) battery produces only hydrogen and oxygen during a standard gassing event. However, increased temperatures can trigger a side reaction that produces hydrogen sulphide (H2S). Prolonged exposure to these emissions may result in potential health effects.
There are 582 vehicles affected in South Africa.
FMCSA or a Ford authorised dealer is contacting customers and advising them to schedule a service appointment to install a battery vent tube (if missing) which will expel any gases to the vehicle’s exterior. In addition, they will perform a visual inspection of the battery and replace it, if required, at no charge to the customer.
Our commitment, together with our dealer partners, is to provide customers with the highest level of service and support.
If customers would like to check if their Ford vehicle is affected by this or any other recall, they can visit www.ford.co.za/support/recalls/ and enter their 17 digit VIN number in the search bar. Customers can also view recent safety recalls by checking their Ford app or by clicking here.
Customers can also contact Customer Relationship Resolution Centre directly at 0860 011 022 / +27 12 843 5824 (international callers) or CRC3@ford.com in the event that they may have any queries regarding this customer service action.
In some affected vehicles built with H7 AGM batteries, customers may experience an acidic smell similar to that of rotten eggs inside the cabin of the vehicle, a hissing sound, or visible gas venting from the battery. Additionally, the seat area may feel unusually warm.
Under normal operating conditions, an Absorbent Glass Mat (AGM) battery produces only hydrogen and oxygen during a standard gassing event. However, increased temperatures can trigger a side reaction that produces hydrogen sulphide (H2S). Prolonged exposure to these emissions may result in potential health effects.
FMCSA is contacting affected customers and advising them to contact their preferred dealer to schedule an appointment.
FMCSA has authorized your dealer to install a battery vent tube (if missing) which will expel any gases to the vehicle’s exterior. In addition, they will perform a visual inspection of the battery and replace it, if required, free of charge.
Please call your dealer without delay and request a service date for Recall 25SE6. Provide the dealer with your VIN.
FMCSA has not issued instructions to stop driving your vehicle under this safety recall. You should contact your Dealer for an appointment to have your vehicle remedied as soon as practicable.
In case you experience one or more of the following - acid smell or smell of rotten eggs in the cabin, a hissing sound, the battery visibly venting gas, or heat in the front seats - please park in a safe place and exit your vehicle and contact your Dealer for assistance.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our Ford app. The app can be downloaded through the App Store or Google Play.
If you do not already have a servicing Dealer, you can access https://www.ford.co.za/dealerLocator.
If you have previously paid for a repair that addresses the issue, you still need to have this recall performed to ensure the correct parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to battery venting/ gassing issue. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.
The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered.
Ford Mobile Service may be offered by your dealer. Contact your dealer for details.
Our records indicate that you are the current owner of the vehicle. If you are no longer the owner of this vehicle, please contact a Ford dealer to update our records.
Yes, this Safety Recall Action will include writing to customers to advise them of the situation.
There are 582 vehicles affected in South Africa.
No accidents or injuries have been reported as a result of this issue.