Ford Motor Company of Southern Africa (Manufacturing) (Pty) Ltd (FMCSA) has commenced a Safety Recall for certain Ford Transit Custom models built between 2024 and 2025.
FMCSA has identified that in the affected vehicles, the passenger airbag needs to be replaced as a filter within the inflator might not meet the thickness specification. Under normal driving conditions, this issue does not affect vehicle operation. However, in the event of an accident that meets the parameters for airbag deployment, the out of specification filters may restrict gas flow from the inflator.
There are five (5) vehicles affected in South Africa.
FMCSA is contacting affected customers and advising them to contact their preferred dealer to schedule an appointment. The dealer will inspect the vehicle and carry out the necessary repairs. This service will be performed on all affected vehicles at no charge to the customer.
Our commitment, together with our dealer partners, is to provide customers with the highest level of service and support.
If customers would like to check if their Ford vehicle is affected by this or any other recall, they can visit www.ford.co.za/support/recalls/ and enter their VIN number in the search bar. Customers can also view recent safety recalls by checking their Ford Pass app or clicking here.
Customers can also contact Customer Relationship Resolution Centre directly at 0860 011 022 / +2712 843 5824 (international callers) or CRC3@ford.com in the event that they may have any queries regarding this customer service action.